Smart Appliances to Create a Customer Service "Circle of Love"

Salesforce CEO Marc Benioff has strong opinions about the future of technology, and he’s not afraid to express them.




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Twitter makes an excellent platform for customer service interaction

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Quite a few popular brands have suffered PR misfortunes in the past, prolonged in part by a lack of social media expertise. By failing to respond in real time, many companies have learnt the hard way, that bad news can travel fast, especially on channels that they may have a token presence on. Things may be changing though, Social media analytics and measurement solution provider Simply Measured released a study, which shows steadily increasing demand for customer service interaction on Twitter.

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