17 Statistics That Show Social Media is the Future of Customer Service

17 Statistics That Show Social Media is the Future of Customer Service

17 Statistics That Show Social Media is the Future of Customer Service

Millions of people are taking service issues to social media channels as their preferred communication route. These questions and complaints are public, and the only real question for businesses is how – not if – they will respond. Listening is no longer an end, but rather a means to evaluating where you need to engage




Related posts


Smart Appliances to Create a Customer Service "Circle of Love"


Smart Appliances to Create a Customer Service "Circle of Love"

Salesforce CEO Marc Benioff has strong opinions about the future of technology, and he's not afraid to express them.

How Social Media Is Reinventing Customer Service

How Social Media Is Reinventing Customer Service


How Social Media Is Reinventing Customer Service

It’s hard to ignore the major impact social media is having across the globe. As of 2012, users were uploading 72 hours of video to YouTube every minute. Celebrities have accumulated millions of Twitter followers, without paparazzi, in an online medium where they control their own message

The slow demise of the frequent flyer program

The slow demise of the frequent flyer program


The slow demise of the frequent flyer program

It's a sad day for anyone who's ever known the joy of carefully hoarding frequent flyer miles. United Airlines announced that beginning March 1, 2015, members of the company's MileagePlus program will earn award miles based on the price of their ticket, rather than how far they are traveling.

Leave a comment