Is Your Retail Staff Ready For Digital
Retail staff in stores will have to change how they work as more shops begin to roll out digital solutions in their stores, leading directors in retail have said.
As part of a seamless customer experience, retailers are trying to implement omnichannel solutions to tie up their online, mobile and in-store offerings. When digital solutions hit the shop floor, the existing shop assistants will have to be retrained and learn how to get the most out of the new tools, which may be complicated.
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