How Social Media Is Reinventing Customer Service

How Social Media Is Reinventing Customer Service

How Social Media Is Reinventing Customer Service

It’s hard to ignore the major impact social media is having across the globe. As of 2012, users were uploading 72 hours of video to YouTube every minute. Celebrities have accumulated millions of Twitter followers, without paparazzi, in an online medium where they control their own message




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The big list of little things that destroy your customer experience


The big list of little things that destroy your customer experience

#476846413 / gettyimages.com We often spend too much time focusing on ‘big’ things (technology advancements, business transformation etc etc) and tend to forget, or neglect, the myriad of ‘little’ things in our businesses that we could improve. Individually, these little things do not threaten the success of the business but collectively hey can pose a serious, but not obvious, threat to our businesses and the customer experiences that we are aiming to deliver. Here's around 90 different responses from an eclectic group of smart, knowledgeable and savvy professionals offer a great insight into the things that they believe damage their personal customer experience.


Smart Appliances to Create a Customer Service "Circle of Love"


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Salesforce CEO Marc Benioff has strong opinions about the future of technology, and he's not afraid to express them.


Aimia Inc (TSE:AIM) Receives Average Rating of "Hold" from Analysts


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Aimia is engaged in loyalty management . The Company, through its subsidiaries, operates in three regional business segments: Canada, the United ...

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