17 Statistics That Show Social Media is the Future of Customer Service

17 Statistics That Show Social Media is the Future of Customer Service

17 Statistics That Show Social Media is the Future of Customer Service

Millions of people are taking service issues to social media channels as their preferred communication route. These questions and complaints are public, and the only real question for businesses is how – not if – they will respond. Listening is no longer an end, but rather a means to evaluating where you need to engage




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How Social Media Is Turning Customer Care Upside-Down – and Making It Strategic Again

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